Yes, we ship to most countries worldwide. Delivery time depends on the shipping method you choose: Standard Shipping takes 7–20 business days, Express Shipping (DHL/FedEx/UPS) takes 3–7 business days. For oversized products, we use BIG EMS (delivery time varies by destination). Please note that customs clearance, public holidays, or extreme weather may cause delays.

2. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website’s “Order Tracking” page or directly on the carrier’s official website (e.g., DHL, FedEx, UPS, EMS). 

3. How will I know you have received my order?

After you successfully place an order, we will send a confirmation email to the address you provided. This email acknowledges that we have received your order. If you do not receive this email within 1 hour, please check your spam folder or contact our customer service.

4. How do I place an order online?

For new customers: Click “My Account” → “Register here” → fill in your contact details. Then select products, choose size/color, click “Add to Cart”. When ready, click “Continue to Checkout”, enter payment details (including security code and expiry date), then click “Process Order”.
For existing customers: Click “My Account” → sign in with your email and password → shop directly (your details are saved).
You can also check out as a guest without creating an account.

5. What is your return policy?

You may return unused, unopened items in their original packaging within 30 days of delivery. Customized products, clearance items, used badminton gear, and opened shuttlecock tubes are not returnable. For defective or wrong items, please contact us within 7 days of delivery. Return shipping costs are generally the buyer’s responsibility unless the return is due to our error. Please review our full Return Policy for details.

6. Do I have to pay customs duties and taxes?

Yes, import duties, taxes, and any customs handling fees are not included in our product prices or shipping costs. These charges are the buyer’s responsibility. Please check with your local customs office for an estimate before ordering. We declare the actual value on the customs invoice and do not support under‑declaration.

7. Can I cancel or change my order after placing it?

You can cancel your order free of charge before it is shipped. Once the order has been shipped, cancellation is no longer possible. If you need to change the shipping address or product selection, please contact our customer service immediately. We will try our best to accommodate your request if the order has not yet been processed.

8. What payment methods do you accept?

We accept Credit Card (Visa/Mastercard), PayPal, and T/T Bank Transfer. All payments must be completed within 48 hours after order placement; otherwise, unpaid orders will be automatically canceled.

9. How do I know if my badminton racket is authentic?

We guarantee 100% authenticity for all products sold on e1981.com. Our badminton gear is sourced directly from authorized distributors and manufacturers. If you have any concerns, please contact us with your order number and product photos.

10. What should I do if my holiday decoration arrives damaged?

If your holiday decoration arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the item and packaging. We will arrange a free replacement or full refund, and we will cover the return shipping cost in such cases.

11. How do I create an account? Is it required to place an order?

Creating an account is not required to place an order. However, having an account allows you to save order information, view order history, track shipments, and set preferences. You can create an account by clicking “Register” on our website and providing your email address and a password.

12. Do you offer free shipping? What is the minimum order amount?

Yes, we offer free standard shipping for orders over $150 USD (threshold may vary by region; please check our homepage for the latest offer). For orders below this amount, shipping costs are calculated at checkout based on weight and destination. International shipping is expensive, so please confirm your purchase carefully before ordering to avoid unnecessary losses.

13. What are your customer service hours? How can I reach you?

Our customer service team is available by online chat from 9:00 AM to 6:00 PM (GMT+8), Monday to Friday. You can also email us at service@e1981.com anytime. For after‑sales support, you may submit a ticket from “My Account”. We usually reply within 1 business day.

14. Is the "CHINA" text on the back of the clothing removable or editable?

The original design matches the product images exactly and cannot be modified.

15. How can I track my shipment?

You may check your order confirmation email, go to Order Tracking and click the tracking number under Shipping Tracking.

Alternatively, log into your member account, view Order History, find Shipping Tracking and click the tracking number to trace your package.

16. When will my order be shipped?

Orders are usually processed and shipped within 1–3 business days (excluding holidays).